Terms and Conditions
ACCURACY OF INFORMATION
Cleeve Motor Company Limited use a number of sources of data, to make useful information available to you. Because of the breadth and depth of the information we bring in from third-party services and systems, it is not always possible for us to check every piece of information that is provided or supplied to us by third parties.
While we make every effort to ensure that the information available to you on on our website and other platforms is accurate, complete and free of errors, we can not accept any liability for errors or omissions in the data that is shown, which may change from time to time.
The information about vehicles are updated regularly. As such, we cannot guarantee the availability or any vehicle or service we offer, nor can we guarantee the prices or mileage of any vehicle shown on our website or other platforms, which are subject to change at any time.
Unless explicitly stated, prices shown are inclusive of VAT at the prevailing rate.
You are strongly advised to confirm the price, mileage and specification of any vehicle or service that we offer for sale, prior to visiting us or paying a reservation fee/deposit/balance payment. Cleeve Motor Company Limited can not, in any event, be held responsible for losses or damage that you sustain as a result of taking action based on the information provided.
ACCEPTED PAYMENT METHODS
Our accepted payment methods are either bank transfer or cash. We do not offer the facility of any form of card transaction or cheque/postal orders.
RESERVATION SERVICE / RESERVATION FEES
If choosing to use our reservation service and opt to reserve a vehicle/remove a vehicle from sale prior to viewing in person, this is classed as a "reservation fee" and will act as a NON REFUNDABLE transaction away from a vehicle sales contract. By opting to use this service, we in turn are removing a vehicle from sale and preventing other potential customers from purchasing the reserved vehicle. By choosing to use this service and paying a “reservation fee” in no way acts as a part payment towards a total vehicle price. Once a “reserved” vehicle has been viewed in person and on the trading premises, the option will be then given for this "RESERVATION FEE" already paid to be converted into a "DEPOSIT" and act as a part payment towards a vehicle sales contract. If choosing to not go ahead with a purchase, the original "RESERVATION FEE" paid is NON REFUNDABLE. We cannot be held responsible for the distance/time travelled or any incurred / associated costs of deciding to use this service and not proceed.
DEPOSIT / BALANCE PAYMENTS
Once a vehicle has been viewed in person and on our premises and a decision made to proceed with the purchase, we can then either process a part payment "deposit" to remove the vehicle from sale with a pending collection date, or process the full balance if the car is ready to drive away. Deposit payments are NON REFUNDABLE once processed. Balance payments will only be processed once a vehicle is ready to collect and take ownership.
CANCELLATION OF CONTRACT BY CONSUMER (DISTANCE SALE AGREEMENT ONLY)
If you purchase a vehicle by way of a distance contract, and subsequently decide the vehicle is not suitable, you will have 14 days from the receipt of the vehicle in which to notify us of your decision to cancel the contract. Once you have provided us with notification of cancellation, you must immediately cease use of the vehicle.
You are obliged to ensure that full details of your order are provided in your notification of cancellation. In order for your cancellation to be effective, notification of cancellation must be received by us by 5pm on the 14th day from and including the day you received your vehicle. Please note this policy does not apply to bespoke goods made to your specification i.e. warranty/parts/services. Returns in these circumstances are not accepted.
Return delivery of the vehicle will be your responsibility and must return the vehicle as soon as possible, and in any event you must ensure that we receive the vehicle within 14 days of the date of cancellation in order for the cancellation to be effective. The vehicle must be returned in the same condition as when delivered, with any damage/alterations being treated on its own merit and charged for accordingly. Additional mileage beyond the invoiced mileage will be deducted from the refunded amount at a cost of £0.45 a mile. We will process your refund within 14 days of receiving the returned vehicle , using the same payment method as the original transaction. This refund will NOT include the original delivery costs and you the consumer are responsible for the cost of returning the vehicle.
STANDARD 3 MONTHS/ 3,000 MILES IN HOUSE MAJOR MECHANICAL WARRANTY
As standard we offer consumers a self insured 3 months / 3,000 mile major mechanical back to base warranty within the vehicle sales price. This warranty is provided as a self insured cover by Cleeve Motor Company, of which cannot be used/claimed at any other garage. Any unauthorised work carried out by a third party garage will void this warranty in its entirety. Cleeve Motor Company do not offer a courtesy car or breakdown cover as part of our service and it's therefore the customer's responsibility to have recovery and alternative methods of transport in place if necessary during a warranty claim period. You the customer are responsible for returning the vehicle to us at your cost whether it can be driven or transportation / recovery is to be arranged. This warranty in no way replaces statuary consumer rights. We DO NOT offer a warranty as standard to business customers or vehicles purchase privately for business / commercial use purposes. Please confirm this element prior to purchase to confirm suitability. Our detailed warranty procedure / exclusions is shown below and will be handed out and emailed during purchase also:
Our warranty procedure assumes that you have roadside recovery / breakdown cover in place if required. If in the event you require our aftersales assistance, in conjunction with our standard consumer self-insured 3 months / 3,000-mile major mechanical back to base warranty, the procedure is as follows:
- Call or email within the warranty period, with the matter of concern between the hours of 9am-5.30 pm WEEKDAYS – 07514 562768, sales@cleevemotorcompany.co.uk. Calls/Texts/WhatsApp messages with warranty related queries, will NOT receive a response outside of these hours.
- If in the event of urgent/out of hours assistant being required, please contact your roadside assistance / breakdown recovery agent to gain a professional perspective / diagnostic on the matter, prior to getting in touch.
- We as a business are unable to offer diagnostics / advice without the vehicle being returned to us. Prior to returning the vehicle we require a photo of the dashboard stating the exact mileage at the time the issue is raised.
- It is the seller’s responsibility to gain professional and written confirmation that the vehicle can be driven to us with the issue that has been raised. If assumed/stated that the vehicle cannot be driven, it is the customer’s responsibility to have recovery transport in place to return the vehicle to us.
- When a return of vehicle is agreed, the vehicle needs to be brought to our premises at Unit 7, Gannaway Lane, Tewkesbury, GL20 8FD.
- All vehicles go through checks to confirm the vehicle to be of satisfactory quality/fit for purpose prior to purchase, as well as items/features being deemed operational or advertised/stated otherwise. As a form a guide/reference, we have listed below some (not all) common “wear and tear” / consumable / Software items / scenarios that are NOT covered under our in-house warranty past date of sale – Any type of battery health/failure, clutch, media/radio/telephone/cd player/sat nav/Bluetooth options, air conditioning systems, tyres/pressures & sensors, wipers, brakes/callipers, fluids, trims/panels, mis-fuelling, alignments, suspension/joints/bearings, consequences of re-mapping, accident damage/fire/flood, DPF’s (only covered within first 30 days of purchase. This is because journey times and driving styles can affect the condition of the DPF filter and cause it to become blocked) windscreen/window damage, water ingress/seals, any form of serviceable items, paintwork/rust, heated seats/seat controls, interior/exterior wear, keys, sunroofs/blinds, stop/start functions, driver modes/software, - for any queries relating to the cover status of specific items not listed above, - please get touch to clarify.
INTRODUCED 3RD PARTY NATIONAL WARRANTY OPTIONS
We can also introduce a 3rd party national warranty, which are administered by A1 APPROVED and/or HANDLER PROTECT. This/these would be separate to the vehicle sales price / invoice figure. Length of terms and respective costs vary and will be presented to you prior to completion of purchase, as well as the respective cover documents, exclusions and process. No courtesy car option is available. The chosen warranty may or may not cover the issue being experienced and it is always the customer's responsibility to cover the cost of investigation/diagnostics at the respective garage hourly rate prior to a claim being confirmed / authorised. The above in no way replaces statutory consumer rights. Cleeve Motor Company Limited are merely an introducer of this warranty and do not “recommend”. A customer is free to research the market and source/purchase other warranty options available if required. Cleeve Motor Company Limited can in no way be held responsible for work carried out by third party garages, and in choosing to use a warranty to assist in repair costs, you are agreeing to enter into a separate contract for any work carried out or ongoing support relating to the claim.
CONSUMER RIGHTS
If choosing to exercising consumer rights at any point, our purchase terms are that the vehicle is to be returned to Cleeve Motor Company Limited at the address shown above, and at the cost of the customer. If requesting to reject a vehicle after 30 days, under the statuary consumer rights act 2015, a £0.45p a mile deduction will be made for any mileage carried out between the invoiced and returned mileage. Any reconditioning to bring to the originally advertised cosmetic/mechanical condition will also be considered and the relevant cost of doing so charged/adjusted on an individual case basis. It may be necessary for us to arrange a “court approved” national third party independent inspection prior to any rejection, repair or replacement offered/taking place. For further information in relation to the Consumer Rights Act 2015, please visit https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
CONSUMER CREDIT AGREEMENT
Cleeve Motor Company Ltd are a Credit Broker and not Credit Lenders. We will submit a proposal to one of our independent finance providers. We do choose from a panel of lenders but do not conduct a market appraisal.
In the event that none of our lenders are unable to provide credit, we may refer you to a broker to attempt to source credit for you. Note, however, the available terms from this broker may well be inferior to lenders we initially introduced to you.
We offer a non-advised service. We cannot advise or provide any recommendation. We will provide you with sufficient information on the lender’s financial products, but it is for you to decide whether the finance product you choose is right for you. The decision as to whether to enter into any credit agreement on the terms offered is yours.
Commission Disclosure
We may receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For your reassurance, the amount of commission we receive from a lender does not have an effect on the lender we introduce or the amount that you pay to that lender under your credit agreement.
If you are an individual, sole trader or small partnership and we are arranging a credit agreement or a consumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. If you would like us to disclose any potential commission prior to you entering into the agreement, please make your request to sales@cleevemotorcompany.co.uk.
Our commission arrangements with our lenders have been negotiated and agreed in advance and set by the Lender. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. The interest rate and/or APR offered to you may vary according to the age of the vehicle you purchase and/or the amount you borrow.
Fees: We do not charge you a fee for any of the financial services WE provide. If choosing to purchase a vehicle through a third party broker directly, we charge an admin fee of £189 plus VAT
Consumer Credit Complaints
In the first instance, contact us directly by phone or email. We will follow our complaints procedure set out and make referrals where required.
Cleeve Motor Company Limited use a number of sources of data, to make useful information available to you. Because of the breadth and depth of the information we bring in from third-party services and systems, it is not always possible for us to check every piece of information that is provided or supplied to us by third parties.
While we make every effort to ensure that the information available to you on on our website and other platforms is accurate, complete and free of errors, we can not accept any liability for errors or omissions in the data that is shown, which may change from time to time.
The information about vehicles are updated regularly. As such, we cannot guarantee the availability or any vehicle or service we offer, nor can we guarantee the prices or mileage of any vehicle shown on our website or other platforms, which are subject to change at any time.
Unless explicitly stated, prices shown are inclusive of VAT at the prevailing rate.
You are strongly advised to confirm the price, mileage and specification of any vehicle or service that we offer for sale, prior to visiting us or paying a reservation fee/deposit/balance payment. Cleeve Motor Company Limited can not, in any event, be held responsible for losses or damage that you sustain as a result of taking action based on the information provided.
ACCEPTED PAYMENT METHODS
Our accepted payment methods are either bank transfer or cash. We do not offer the facility of any form of card transaction or cheque/postal orders.
RESERVATION SERVICE / RESERVATION FEES
If choosing to use our reservation service and opt to reserve a vehicle/remove a vehicle from sale prior to viewing in person, this is classed as a "reservation fee" and will act as a NON REFUNDABLE transaction away from a vehicle sales contract. By opting to use this service, we in turn are removing a vehicle from sale and preventing other potential customers from purchasing the reserved vehicle. By choosing to use this service and paying a “reservation fee” in no way acts as a part payment towards a total vehicle price. Once a “reserved” vehicle has been viewed in person and on the trading premises, the option will be then given for this "RESERVATION FEE" already paid to be converted into a "DEPOSIT" and act as a part payment towards a vehicle sales contract. If choosing to not go ahead with a purchase, the original "RESERVATION FEE" paid is NON REFUNDABLE. We cannot be held responsible for the distance/time travelled or any incurred / associated costs of deciding to use this service and not proceed.
DEPOSIT / BALANCE PAYMENTS
Once a vehicle has been viewed in person and on our premises and a decision made to proceed with the purchase, we can then either process a part payment "deposit" to remove the vehicle from sale with a pending collection date, or process the full balance if the car is ready to drive away. Deposit payments are NON REFUNDABLE once processed. Balance payments will only be processed once a vehicle is ready to collect and take ownership.
CANCELLATION OF CONTRACT BY CONSUMER (DISTANCE SALE AGREEMENT ONLY)
If you purchase a vehicle by way of a distance contract, and subsequently decide the vehicle is not suitable, you will have 14 days from the receipt of the vehicle in which to notify us of your decision to cancel the contract. Once you have provided us with notification of cancellation, you must immediately cease use of the vehicle.
You are obliged to ensure that full details of your order are provided in your notification of cancellation. In order for your cancellation to be effective, notification of cancellation must be received by us by 5pm on the 14th day from and including the day you received your vehicle. Please note this policy does not apply to bespoke goods made to your specification i.e. warranty/parts/services. Returns in these circumstances are not accepted.
Return delivery of the vehicle will be your responsibility and must return the vehicle as soon as possible, and in any event you must ensure that we receive the vehicle within 14 days of the date of cancellation in order for the cancellation to be effective. The vehicle must be returned in the same condition as when delivered, with any damage/alterations being treated on its own merit and charged for accordingly. Additional mileage beyond the invoiced mileage will be deducted from the refunded amount at a cost of £0.45 a mile. We will process your refund within 14 days of receiving the returned vehicle , using the same payment method as the original transaction. This refund will NOT include the original delivery costs and you the consumer are responsible for the cost of returning the vehicle.
STANDARD 3 MONTHS/ 3,000 MILES IN HOUSE MAJOR MECHANICAL WARRANTY
As standard we offer consumers a self insured 3 months / 3,000 mile major mechanical back to base warranty within the vehicle sales price. This warranty is provided as a self insured cover by Cleeve Motor Company, of which cannot be used/claimed at any other garage. Any unauthorised work carried out by a third party garage will void this warranty in its entirety. Cleeve Motor Company do not offer a courtesy car or breakdown cover as part of our service and it's therefore the customer's responsibility to have recovery and alternative methods of transport in place if necessary during a warranty claim period. You the customer are responsible for returning the vehicle to us at your cost whether it can be driven or transportation / recovery is to be arranged. This warranty in no way replaces statuary consumer rights. We DO NOT offer a warranty as standard to business customers or vehicles purchase privately for business / commercial use purposes. Please confirm this element prior to purchase to confirm suitability. Our detailed warranty procedure / exclusions is shown below and will be handed out and emailed during purchase also:
Our warranty procedure assumes that you have roadside recovery / breakdown cover in place if required. If in the event you require our aftersales assistance, in conjunction with our standard consumer self-insured 3 months / 3,000-mile major mechanical back to base warranty, the procedure is as follows:
- Call or email within the warranty period, with the matter of concern between the hours of 9am-5.30 pm WEEKDAYS – 07514 562768, sales@cleevemotorcompany.co.uk. Calls/Texts/WhatsApp messages with warranty related queries, will NOT receive a response outside of these hours.
- If in the event of urgent/out of hours assistant being required, please contact your roadside assistance / breakdown recovery agent to gain a professional perspective / diagnostic on the matter, prior to getting in touch.
- We as a business are unable to offer diagnostics / advice without the vehicle being returned to us. Prior to returning the vehicle we require a photo of the dashboard stating the exact mileage at the time the issue is raised.
- It is the seller’s responsibility to gain professional and written confirmation that the vehicle can be driven to us with the issue that has been raised. If assumed/stated that the vehicle cannot be driven, it is the customer’s responsibility to have recovery transport in place to return the vehicle to us.
- When a return of vehicle is agreed, the vehicle needs to be brought to our premises at Unit 7, Gannaway Lane, Tewkesbury, GL20 8FD.
- All vehicles go through checks to confirm the vehicle to be of satisfactory quality/fit for purpose prior to purchase, as well as items/features being deemed operational or advertised/stated otherwise. As a form a guide/reference, we have listed below some (not all) common “wear and tear” / consumable / Software items / scenarios that are NOT covered under our in-house warranty past date of sale – Any type of battery health/failure, clutch, media/radio/telephone/cd player/sat nav/Bluetooth options, air conditioning systems, tyres/pressures & sensors, wipers, brakes/callipers, fluids, trims/panels, mis-fuelling, alignments, suspension/joints/bearings, consequences of re-mapping, accident damage/fire/flood, DPF’s (only covered within first 30 days of purchase. This is because journey times and driving styles can affect the condition of the DPF filter and cause it to become blocked) windscreen/window damage, water ingress/seals, any form of serviceable items, paintwork/rust, heated seats/seat controls, interior/exterior wear, keys, sunroofs/blinds, stop/start functions, driver modes/software, - for any queries relating to the cover status of specific items not listed above, - please get touch to clarify.
INTRODUCED 3RD PARTY NATIONAL WARRANTY OPTIONS
We can also introduce a 3rd party national warranty, which are administered by A1 APPROVED and/or HANDLER PROTECT. This/these would be separate to the vehicle sales price / invoice figure. Length of terms and respective costs vary and will be presented to you prior to completion of purchase, as well as the respective cover documents, exclusions and process. No courtesy car option is available. The chosen warranty may or may not cover the issue being experienced and it is always the customer's responsibility to cover the cost of investigation/diagnostics at the respective garage hourly rate prior to a claim being confirmed / authorised. The above in no way replaces statutory consumer rights. Cleeve Motor Company Limited are merely an introducer of this warranty and do not “recommend”. A customer is free to research the market and source/purchase other warranty options available if required. Cleeve Motor Company Limited can in no way be held responsible for work carried out by third party garages, and in choosing to use a warranty to assist in repair costs, you are agreeing to enter into a separate contract for any work carried out or ongoing support relating to the claim.
CONSUMER RIGHTS
If choosing to exercising consumer rights at any point, our purchase terms are that the vehicle is to be returned to Cleeve Motor Company Limited at the address shown above, and at the cost of the customer. If requesting to reject a vehicle after 30 days, under the statuary consumer rights act 2015, a £0.45p a mile deduction will be made for any mileage carried out between the invoiced and returned mileage. Any reconditioning to bring to the originally advertised cosmetic/mechanical condition will also be considered and the relevant cost of doing so charged/adjusted on an individual case basis. It may be necessary for us to arrange a “court approved” national third party independent inspection prior to any rejection, repair or replacement offered/taking place. For further information in relation to the Consumer Rights Act 2015, please visit https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
CONSUMER CREDIT AGREEMENT
Cleeve Motor Company Ltd are a Credit Broker and not Credit Lenders. We will submit a proposal to one of our independent finance providers. We do choose from a panel of lenders but do not conduct a market appraisal.
In the event that none of our lenders are unable to provide credit, we may refer you to a broker to attempt to source credit for you. Note, however, the available terms from this broker may well be inferior to lenders we initially introduced to you.
We offer a non-advised service. We cannot advise or provide any recommendation. We will provide you with sufficient information on the lender’s financial products, but it is for you to decide whether the finance product you choose is right for you. The decision as to whether to enter into any credit agreement on the terms offered is yours.
Commission Disclosure
We may receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. For your reassurance, the amount of commission we receive from a lender does not have an effect on the lender we introduce or the amount that you pay to that lender under your credit agreement.
If you are an individual, sole trader or small partnership and we are arranging a credit agreement or a consumer hire agreement for you which is regulated under the Consumer Credit Act 1974, you have a right to ask us to disclose the income that we will receive for arranging finance for you. If you would like us to disclose any potential commission prior to you entering into the agreement, please make your request to sales@cleevemotorcompany.co.uk.
Our commission arrangements with our lenders have been negotiated and agreed in advance and set by the Lender. We do not have any discretion to negotiate or adjust your interest rate, APR or any other item included in the total charge for credit. The interest rate and/or APR offered to you may vary according to the age of the vehicle you purchase and/or the amount you borrow.
Fees: We do not charge you a fee for any of the financial services WE provide. If choosing to purchase a vehicle through a third party broker directly, we charge an admin fee of £189 plus VAT
Consumer Credit Complaints
In the first instance, contact us directly by phone or email. We will follow our complaints procedure set out and make referrals where required.